Delivery terms
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Delivery terms in brief:
1. Products have a 14-day right of return.
2. Products that are in stock are delivered within 1–4 business days. If an ordered product is exceptionally out of stock, the customer will be notified without delay.
3. If the consumer has received an incorrect or defective product, they must notify the store.jokerit.fi online store’s customer service without delay, either by email at store(at)jokerit.fi or by telephone at +358 50 589 1663 (Monday–Thursday, 9:00–16:00).
4. store.jokerit.fi is not liable if the delivery of an order is prevented, hindered or delayed due to circumstances beyond the control of store.jokerit.fi, such as war, a natural disaster, an export or import ban, a decision by an authority, disruption to public transport or another comparable circumstance that hinders or prevents the operation of the store.jokerit.fi online store.
Detailed delivery terms
1. Delivery time
The delivery time for our products is 1–4 business days. We always aim to dispatch orders as quickly as possible. If we notice that the delivery will take longer than usual, we will contact the customer by email or telephone as soon as possible.
2. Delivery methods
– Collection from a Posti service point of your choice, price €4.90
Collect your ordered products from your chosen Posti service point. You will be notified by text message or email when the parcel has arrived, and you can collect it after 16:00 on the day of arrival.
– Collection from a Posti parcel locker of your choice, price €4.90
Collect your ordered products from your chosen Posti parcel locker. You will be notified by text message when the parcel has arrived, and you can collect it immediately.
– DB Schenker pick-up point parcel, price €4.90
The parcel will be delivered to a pick-up point for collection, such as a K-Market or R-kioski.
You will be notified by text message or letter when the parcel is available for collection from your chosen pick-up point.
In larger cities, deliveries are made to recipients on weekdays by 21:00, and in other areas by 14:00 or 17:00.
You can track Posti shipments using the tracking number that will be sent to you by email when we dispatch your parcel.
After placing your order, you will receive an order confirmation by email, along with a link that allows you to conveniently track the progress of your order.
3. Payment methods
Klarna Checkout: The available payment methods include invoice, instalment payment, online banking and credit cards – all equally secure!
Credit cards: Visa, Visa Electron, MasterCard and Eurocard.
Klarna invoice: You will receive the invoice with your order. You have 14 days to pay without interest. The invoicing fee is €3.60.
Instalment payment – Klarna Account: You can pay for your order in instalments using Klarna’s instalment payment method. When you use Klarna instalment payments, Klarna Oy will automatically open an account for you in connection with your first order.
You can repay the outstanding balance in monthly instalments of your choice. However, the minimum payment is either €9 or 1/24 of the total invoice amount, whichever is greater. You may also pay the entire outstanding balance at any time.
All purchases made using Klarna instalment payments are automatically combined into the same account and monthly invoice, including purchases made using Klarna instalment payments in other online stores. You will therefore receive only one monthly invoice, with a single invoicing fee regardless of the number of orders. Once the outstanding balance has been paid in full, the account will be closed automatically.
To approve your purchase, you will be asked to provide your personal identity code, the address registered in the Population Information System and information about your annual income in the shopping cart. You will receive an immediate decision after confirming your order. When you use Klarna instalment payments for the first time, an account agreement will be sent to you by post. You must sign the agreement and return it to Klarna Oy.
Please remember to carefully read Klarna’s instalment account terms and conditions: Klarna account terms and conditions.
4. Right of return and product exchanges
Products have a full 14-day right of return. Returned products must be unused and unaltered.
Returns must be reported in advance by email to store(at)jokerit.fi or by telephone at +358 50 589 1663 (Tuesday–Thursday, 9:00–16:00).
Please return products as a Posti or DB Schenker customer return to the following address:
store.jokerit.fi / Ilmala Shops Oy, Vehnämyllynkatu 37, 33560 Tampere, Finland
Free returns apply only to defective products or otherwise incorrect deliveries.
When contacting us, please provide the following information:
- The reason for the return, if the product is defective or incorrect.
- The customer’s identification details, including name and order number.
- Whether you wish to return the product and receive a refund, or whether you would prefer us to send a replacement for the defective or incorrect product and refund any possible price difference.
- For refunds, please provide your bank account number.
5. Complaints
All complaints concerning an order or delivery must be submitted within seven (7) days of receiving the order by email to store(at)jokerit.fi or by telephone at +358 50 589 1663.
6. Order cancellation
The customer may cancel an order if it has not been delivered within a reasonable period of time. Cancellations must be reported by email to store(at)jokerit.fi or by telephone at +358 50 589 1663. We will usually notify customers by email or telephone if the delivery time differs from the usual delivery time. store.jokerit.fi also reserves the right to cancel an order and refund the payment to the customer’s account.
7. Contact details
Ilmala Shops Oy
Veturitie 13H, 3rd floor
00240 Helsinki
Finland
Logistics:
Vehnämyllynkatu 37
33560 Tampere
Finland
tel. +358 50 589 1663
email: store@jokerit.fi